Fin for Ecommerce (Intercom) In-Depth Review

Overview

Fin is Intercom AI Agent launched in 2023, using pay-per-outcome pricing (0.99 dollars per resolution) with industry-leading AI accuracy and context understanding. For companies already in the Intercom ecosystem or needing high-quality AI CS, Fin is a top-tier choice. However, the dual cost structure (Intercom base fee plus Fin per-resolution fees) creates a significant entry barrier for SMB e-commerce sellers.